I was browsing through my RSS reader today and came across an interesting post from my friend Glen Allsopp, titled The Post Your Fellow Bloggers Don’t Want You to Read.
The post basically lists four Internet marketing strategies that few bloggers are aware of. In fact one of them was completely new to me as well, and I have been working in this industry for many years. The idea is simple but pretty clever: to put a customer testimonial on your Paypal checkout page. Here is a quotation from the article:
Strategy Three: The Paypal Checkout Testimonial
One thing I’ve noticed with product launches – especially the Cloud Blogging launch – is that a lot of people will click on our Buy Now button, but not actually purchase the item. There is a measure for this called the “Cart Abandonment Rate” and our CAR was as high as 90% on some occasions.
I spoke with a few people on this topic, and watched some relevant marketing material, and was told that I should add a step between the sale and the Add to Cart screen. The reason people are more likely to click on an Add to Cart button in the first place is because it doesn’t imply commitment compared to words like Buy Now!.
Therefore, if you’re sending that traffic to an instant payment page, they often back out of the deal. The step, they told me, was a good place to insert product testimonials so further convince people that your offering is good.
Instead of adding an entirely new page, I took advantage of a little known feature in Paypal. The ability to add your own header to the Paypal payment pages. In this header I used a testimonial from one of our customers. Thanks to this, our cart abandonment rate has decreased dramatically.